We are currently living in the age of technology. While it has been leaving its fingerprints on every field, no sector has been affected more than the travel industry. Thomas John Salzano aka Thomas J Salzano aka Thomas N Salzano, a New Jersey based traveller, photographer, guitarist and a blogger penned down some points on the importance of technology in the travel industry.
Here’s what he has to say:
Why technology has become a vital part of travel industry?
Travel industry is an amalgamation of accommodation, transportation, & entertainment. Further, it also includes intermediaries such as travel agents and tour operators. Technology helps in maintaining a proper coordination and smooth running of all these things. It plays a central role in the growth and development of travel industry.
How technology is changing the travel industry?
Dynasty of smartphones
Real-time travel news, GPS, boarding pass, shopping, camera, etc., the list is too long but the host is same for all i.e. smartphone.
From customer experience to the new travel scenario, all the elements of travel industry are affected in a positive way by the use of smartphones.
From Apple Watch to Samsung Galaxy Gear Smartwatch to Google Glass, wearable devices offer customers more personalised experience. Also, it can be used in safety and security of customers while traveling. This gift of technology has not only improved customer experience but gives travel hosts a new option to attract and impress customers with wearable device services.
Augmented and Virtual reality
One of the most powerful innovations that ever happened in travel and tourism industry is of virtual reality (VR).
With the help of this technology, travellers can take a virtual guided tour of a country or island across the world.
While traveling, travellers want to remain connected with their friends or family through social media channels.
With traveling becoming so easy, border control and safety issues led to facial, fingerprint and iris -recognition. Automatic passenger control kiosks have been installed on various airports across the globe to cut down queues. It improves the experience at airport which helps the security forces to keep a tight eye on travellers to eliminate any threat.
Technology has revolutionised the travel industry to a greater extent and it keeps on doing that. Technology is helping travel agencies to increase their business potential and fetch higher return on investments. This is Thomas N Salzano, a New Jersey based traveller, photographer, guitarist, hairstylist and a blogger signing off for now.